Receiving Your Rebates

You are no longer required to submit invoices to receive your rebates. If your agreement entitles you to rebate payments, we now pay them directly into your account. 

By default, rebates are paid into your Pax2pay account, unless you provide alternative account details. Rebate statements will continue to be issued monthly/quarterly, depending on your agreement. When you receive your statement, it's important you review it carefully.

• If everything is correct, no further action is required. Your rebates will be automatically paid to your nominated account in the same currency as they were earned. 

• If you notice any errors or have any questions about your rebate statement, please contact our support team immediately. If we do not hear from you within 7 days of the statement being issued, we will assume you are happy for us to proceed with payment. 

Receiving rebates into a different account

If you would like your rebate to be paid into a different account other than your Pax2pay account, a System Admin can update the account details in your Organisation Settings on the Pax2pay portal by following the steps below: 

1. Access Settings: Click your profile icon and select the cogwheel icon. Choose Organisation Settings from the menu bar.
2. Locate Bank Details: Open the Rebate Bank Details tab.
3. Select Account: Choose the specific payment account and its corresponding currency
4. Choose Payment Method: Select how you wish to receive your rebate:
   1. Send to an existing account: Your rebate will be paid directly into your internal Pax2pay account.
   2. Send to a specific beneficiary: Choose this to send funds to an external account.
5. Define Beneficiary Type: If sending to an external beneficiary, select the appropriate format: SCAN (UK), IBAN, or ABA (US).
6. Submit Details: Fill in all required banking information and click Submit to finalise the setup.

Please find the following clip illustrating how to submit your account details via the Pax2pay portal.

Updating Your Account Details

If your account details change at any time, you must update them in the portal immediately. 

To ensure your rebate payment is paid to the correct account, updates need to be completed before your rebate statement is issued (usually around the 10th): 

Monthly rebate statements: Please update your details before the 10th of the month.

Quarterly rebate statements: Please update your details before the 10th of the month following the quarter in which the rebates were earned. 

Updates submitted after this date will not be reflected in the upcoming payment cycle. 

Please note: We cannot be held responsible for rebates sent to an incorrect account if we haven't been informed of any changes. 

If you are a system admin and do not see the option to submit your bank details in the portal, please raise a ticket with our customer support team here.