How do I raise a ticket with the support team?

Once you've logged in to the help desk you will be able to: 

• Raise a support ticket
• View all tickets you've raised (open and closed)
• Search and filter for tickets
• Go to the Help Centre

Raising a ticket

The following video shows you how to raise a ticket with our support team:

 

1. You can log a new ticket using the "Raise a ticket" link in either the menu bar, or the footer of the support desk 
2. Add a ticket name
3. Select the most appropriate category for the ticket reason (or select other)
4. Provide as much detail as possible in the ticket description, including card references and any specific error messages you are seeing. You can also upload screenshots or example files to help us resolve your query quickly
5. After you've submitted the details, the ticket will appear on the main ticket screen within a couple of minutes
6. When we reply to your query, you will receive an email notification and our response will appear in the ticket thread within the support desk 
7. You can reply again by responding to the email, or within the help desk. Regardless of how you reply, it will appear in the ticket history

 

Anyone in your organisation that is already signed up to our support portal can send a request for additional users to be added. If you're still stuck please email us at support@pax2pay.com.