This article covers how to request a new MCC code to be enabled if you get the above decline message
If you see the authorisation decline message "MCC (xxxx) not allowed" when checking the card history on the portal, it means the Merchant Category Code ("MCC") the supplier uses is blocked.
For increased security, we only enable travel related MCCs by default. If you want to pay a supplier outside of these MCCs, you will need to request for these additional MCCs to be enabled.
You can request this by raising a ticket with our customer support team here, please ensure you provide the following information:
| MCC Code | |
| Code Description* | |
| Suppliers Name and Location | |
| Description of products/services being purchased | |
| Average Ticket Value (ATV) | |
| Total Projected Annual Spend |
*You can find the MCC Code Description online
We will review the request and respond as soon as possible.
Please note if the request is accepted, the change will only apply to new cards created after the MCC was enabled, and not any existing cards.