This article covers how to request a change to your velocity limits
We find our standard velocity limits work for most customers using single use cards, or short expiry multi-use cards. Please consider the increased fraud risks associated with larger limits, particularly on multi-use cards. We suggest you keep card limits to the minimum viable for your business.
If you find the standard card velocity limits are not sufficient we can review requests to increase (or decrease) them. In order to review your card limits, please raise a ticket with our customer support team here. Please ensure you provide the following information:
- Average transaction values per card - single transaction/daily/monthly/yearly/lifetime
- Currencies you want the change to apply to
- Reason for request
We will review your request and suggest which of our card profiles will best fit your needs.